Cancellation Policy

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The IBO agreement may be canceled at any time and for any reason by an IBO notifying the Company in writing of the election to cancel.

If an IBO elects not to renew his/her IBO agreement, all rights to bonuses, marketing position and wholesale purchases cease. The terminated IBO's sales organization shall be subject to placement in accordance with the then current published compensation plan presentation.

If the IBO has purchased products for inventory purposes or mandatory sales aids while the IBO agreement was in effect, all products in a resalable condition then in possession of the IBO, which have been purchased within 90 days of cancellation, shall be repurchased. The repurchase shall be at a price of not less than ninety percent (90%) of the original net cost to the participant returning such goods, taking into account any sales made by or through such participant prior to notification to the Company of the election to cancel. Buyback is 12 months in Massachusetts, Maryland, Montana, Georgia, Louisiana, Wyoming, Texas, Oklahoma, Idaho, Utah, Washington and Puerto Rico. In addition, the Company will honor statutory mandated buyback requirements of every jurisdiction. A Montana resident may cancel his or her Agreement within 15 days from the date of enrollment, and may return his or her starter kit for a full refund within such time period.

The Company shall be entitled to repayment of any commission previously paid on a sale of product/service if the product/service purchase is cancelled or reversed or a refund paid for a terminated purchase. The Company shall recover the commission by adjustment on the next month's IBO check payment. In the event that no commission is available for adjustment in the following month, the IBO who has received the commission shall repay the commission paid on the "reversed sale" within 30 days of the Company’s notice to repay.

The Company shall be entitled to change product or service prices at any time and without notice, and to make changes in the statement of policy and procedures.
Each IBO shall comply with all state and local taxes and regulations governing the sale of Company products or services.

Notwithstanding the Company's longer retail customer guarantee policy, all retail sales must comply with the FTC Three-Day Cooling Off Rule which requires statutory language and notice of cancellation on the retail sales receipt. The three-day right of cancellation must be orally explained to the customer and the customer must receive two copies of the notice of cancellation form.

Company IBOs, as independent contractors, are free to sell or market consumer products or services other than the Company‘s products with certain restrictions; however, a Company IBO shall not engage in any recruiting or promotion activity that targets Company IBOs for opportunities or products of other direct selling companies or business opportunities, either directly or indirectly, by themselves or in conjunction with others, nor shall an IBO participate, directly or indirectly, in interference, raiding or solicitation activity of Company IBOs for other direct selling companies or business opportunities. Additionally, no recruiting for other business ventures is authorized at any Company function. Failure to comply with this recruiting and cross- sponsoring policy shall cause a Company IBO position to be subject to cancellation.


***Please refer to ELP’s Terms and Conditions sections 25-32.